Managing Change

As an organization's change strategies improve processes and evolve to meet the fluid demands of the market they often face challenges and pushback from internal and external sources. Effective management of the change process can ensure a successful transformation.

Where does change management start?

Development of a strategic plan is one of the single most important elements for effective change. To ensure success, goals must be clearly established and communicated through every step of the transformation. Key elements of the plan include but are not limited to:

Organizational structure
Customer satisfaction
Employee satisfaction
Communication
Technology needs

How can njSolutions help?

As a Federal internal consultant for many years, Ms. Greenlee gained invaluable experience addressing the challenges of change. In this role she introduced changes at all levels of an organization. Some of those changes included:

Providing solution packages documenting change for the DHS and FTC Personnel Security Offices.
Streamlining a Quality Review Appeal process reducing the time from 60 to 23 days.
Re-engineering and implementing changes in a travel system reducing processing time from 3 weeks to 5 days.
Designing an employee communication mailbox system and introducing the internal conference concept.
Developing and launching several home pages providing information to internal and external customers.
Establishing several communication plans involving senior management to operational levels.
- Organizing the Federal Quality Consortium Group involving several quality management offices.
- Developing a performance metrics methodology; implemented across an agency and several individual divisions.
- Introducing Benchmarking across federal government.
- Introducing a variation of programs to monitor and measure customer service.
- Drafting a three year phased approach to move the Software Development Center -Washington, D.C. to Software Development Center - Fort Benjamin Harrison, IN.
- Assisting in standing-up the TSA Personnel Security Office
And more...