“We do realize that benchmarking is as much an art as it is a science. The Benchmarking methodology is a tool your organization can use to research and establish a standard of excellence.

Benchmarking

Benchmarking graphicnjSolutions offers a variety of benchmarking services that can help an  organization refine and improve existing practices, or we will suggest newer, more efficient processes.

What is benchmarking?

Benchmarking is a reference or measurement standard used for comparison. Simply put, benchmarking is a tool that your organization can use to research best practices and establish a standard of excellence for a specific business process.

When to benchmark?

There are a number of scenarios that could benefit from adopting a benchmarking methodology.

  • When implementing a new process or operation.
  • Change in a current processes, product or service to meet and exceed customer's needs and expectations.
  • Alignment with a reengineering initiative.
  • When reinvention is necessary to survive.

Why benchmark?

The various benefits of benchmarking will have a direct impact on your business and your staff.

  • It will accelerate the rate of change within an organization;
  • provide a better understanding of your competitors and the industry dynamics;
  • increase awareness of where you stand against the best in class;
  • provide a better understanding of products and services provided;
  • enhance visibility to the customer’s needs and expectations.

njSolutions experience.

Norma Jo Greenlee, njSolutions Principal, was instrumental in introducing benchmarking to the Federal Government. As Benchmarking Coordinator in the 1990's and the beginning of 2000, she trained 4500 state and federal employees across the country. She hosted three nationally advertised benchmarking conferences, presenting benchmarking plus process metrics, and organizational change. She was a principal in establishing the Inter-Agency Benchmarking and Best Practices Council.

During this timeframe, Ms. Greenlee facilitated numerous benchmarking studies for the National Performance Review (Reinventing Government (NPR) program), the U.S. Patent and Trademark Office, and The Department of Interior. These studies addressed world class courtesy, internal communication, self management work teams, employee retention, handling of complaints, performance management, customer satisfaction/call centers, and human capital.

Drawing on our experience, njSolutions can assist you in all areas of Benchmarking

Contact us today and let us put our extensive experience and unique approach to benchmarking to work for you!